Covid 19 and our clinic

In light of recent events in the world we wanted to address the pandemic we are facing.  The COVID-19 is unfortunately impacting many people both with the rate of infection as well as the number of people facing quarantine.  

We want to be here for you and your pets if needed and will remain available for our clients day and night.  We may look at working at a reduced capacity in order to limit risk to staff and their families but we will have someone available if your pet is in need.  In order to stay up to date we encourage everyone to install our app PETDESK where we will send out up to date information if we are facing closure or reduced appointment availability.  

At present we are working at full capacity and ask anyone that is experiencing fever, respiratory illness or feeling unwell they cancel their appointment with us.  If your pet is suffering an illness or injury that requires immediate care, and you are unwell please call us and speak to one of our team members.  

Main points in relation to our current clinic policies

1. We may be looking at being short staffed in the coming weeks due to quarantine protocols, school closures and daycare closures so please be patient.  
2. Do not attend your appointment if you should be in quarantine (this includes if you are sick, exposed to a positive case or have returned to the country after March 12, 2020)
3. If your appointment is not essential consider rebooking to avoid contact
4. We will try to maintain a 2 meter distance from clients and ask them to do the same with other clients.  We will call you from inside, collect your pet from the car then call you with a plan and results of your pets physical examination.  
5. Delivery service will be offered in the coming days.  Please give us at least one days notice and we will make arrangements to have food or drugs dropped at your step if needed.  All delivered products will need to be paid for in advance.
6. Payments can be processed over the phone at time of booking in order to limit your contact with the commonly touched surfaces such as debit machines as reception counters. 

​We have instituted a large number of protocols involving sharing of equipment and spaces in order to limit the spread of COVID-19 in our spaces in order to protect staff, clients and patients.​